Refund policy
Last updated: September 25, 2026
At Distryction LLC, we aim to provide clear and transparent refund and cancellation conditions for all purchases made through our Shopify store.
Because our products are primarily digital and may be delivered or accessed immediately after purchase, specific refund conditions apply.
1. Merchant Identification
Distryction LLC
EIN: 42-5151260
Legal entity: Limited Liability Company organized in the State of Wyoming, United States
Principal address: 1320 Big Horn Ave, Worland, WY 82401, United States
Email: info@distryctionllc.com
Phone: +1 573 509 0995
Billing descriptor: Distryctive SP
2. Digital Products
Our store offers digital products such as:
• Ebooks
• Downloadable guides
• Dog training resources
• Dog behavior and socialization materials
• Pet care educational content
• Digital educational resources
• Other downloadable or electronically delivered content
Due to the nature of digital products, purchases are generally considered final once the digital content has been delivered, accessed, or downloaded.
Once access or download has been granted, refunds will not normally be issued except where required by applicable law or where one of the exceptions described below applies.
3. Refund Exceptions
We may review a refund or replacement request where:
• A technical problem on our side prevents access to the purchased digital product
• The customer receives a different digital product from the one ordered
• The same purchase has been charged more than once
• A purchased file is corrupted or unusable and the issue cannot be resolved through reasonable technical assistance
• Another refund right is required under applicable consumer protection law
Any technical or order-related problem should be reported as soon as reasonably possible.
4. Duplicate or Unauthorized Charges
If you believe you have been charged more than once for the same purchase or believe there is an incorrect transaction associated with our store, please contact us within 7 days of the transaction.
Contact:
Please provide sufficient information for us to identify and investigate the transaction.
5. Subscription or Recurring Plans
Certain digital products or services may be offered through recurring or flexible plans.
Where a recurring subscription is clearly presented at checkout, customers may cancel future renewals in accordance with the cancellation conditions disclosed when subscribing.
Cancellation prevents future eligible renewal charges but does not automatically create a refund entitlement for a billing period that has already started or for digital content that has already been provided, except where required by applicable law.
Customers are responsible for reviewing the applicable price, billing frequency, and subscription terms before completing their purchase.
6. How to Request a Refund Review
To request a review, contact:
Please include:
• Your full name
• The email address used when placing the order
• Your Shopify order number
• The digital product or plan purchased
• The reason for your request
• Screenshots or other supporting information, where relevant
Providing complete information will help us locate and review your order more efficiently.
7. Review of Refund Requests
Each eligible request will be reviewed individually based on the circumstances of the purchase, delivery status, product access, and applicable consumer protection requirements.
Submitting a request does not automatically guarantee that a refund will be approved.
Where a refund is approved, we will notify the customer using the contact information associated with the order.
8. Approved Refunds
Approved refunds will normally be returned to the original payment method used to complete the purchase.
If your payment was processed through Shopify Payments, the refund will be initiated through the corresponding Shopify payment transaction.
Once a refund has been issued, the time required for it to appear in your account may depend on your bank, card issuer, payment network, or other financial institution.
We cannot control processing times imposed by third-party financial institutions.
9. Payment Disputes and Chargebacks
If you experience a problem with an order, digital product, payment, or subscription, please contact us before initiating a chargeback or payment dispute.
This allows us to locate the transaction and attempt to resolve legitimate issues directly.
When contacting us regarding a transaction, please provide:
• Your full name
• Order number
• Email address used for the purchase
• Date and amount of the transaction
• Description of the issue
Fraudulent or abusive payment disputes may be challenged using available order, payment, access, delivery, and communication records.
10. Billing Descriptor
Purchases from our store may appear on your bank or card statement under the following billing descriptor:
Distryctive SP
If you see this descriptor and do not immediately recognize the transaction, please check your order confirmation emails and contact us at info@distryctionllc.com so that we can help identify the purchase.
11. Digital Product Results
Our ebooks, guides, training materials, and other educational products provide general educational and informational content.
Results may vary depending on the dog, owner, environment, consistency, implementation, and other individual circumstances.
A refund will not normally be granted solely because a customer does not achieve a particular training, behavioral, educational, or personal outcome.
Nothing in this section limits any mandatory consumer rights provided by applicable law.
12. Customer Responsibility
Before completing a purchase, customers are responsible for reviewing:
• The product description
• The price displayed at checkout
• Whether the purchase is one-time or recurring
• The billing frequency of any subscription or recurring plan
• The digital nature of the product
• Any specific conditions displayed before payment
By completing an order, the customer confirms that the purchase information presented during checkout has been reviewed.
13. Consumer Rights
Nothing in this policy is intended to exclude, restrict, or override any mandatory consumer rights that apply under applicable law.
Where local consumer protection legislation provides rights that cannot legally be waived or limited, those rights will continue to apply.
14. Changes to This Policy
We may update this Refund & Cancellation Policy when necessary to reflect changes to our products, Shopify store, payment methods, business practices, or applicable legal requirements.
Any updated version will become effective when published on this website.
15. Contact
For questions, refund reviews, cancellation requests, or payment enquiries, please contact:
Distryction LLC
EIN: 42-5151260
Address: 1320 Big Horn Ave, Worland, WY 82401, United States
Email: info@distryctionllc.com
Phone: +1 573 509 0995
Billing descriptor: Distryctive SP
© 2026 Distryction LLC. All rights reserved.